We aim to ensure that all aspects of your insurance are dealt with properly, efficiently and fairly.
Should you have any questions or concerns please contact us at [email protected] and we will do our best to resolve them.
If you wish to make a complaint against rivr as your insurance intermediary or the policy, details on how to do this are detailed below.
Complaint about rivr
If you have a complaint against Rivr Cover directly, please email [email protected]
Complaint about policy
Sections 1-3: Buildings, Contents and Your Liabilities
Bspoke Private Clients
Brookfield Court
Selby Road
Leeds
LS25 1NB
033 400 0473
Section 4-5: Home Emergency and Family Legal Protection
Arc Legal Assistance
PO Box 8921
Colchester
CO4 5YD
01206 615 000
If you remain dissatisfied after your complaint has been resolved you can contact the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
0800 023 4567 or 0300 123 9123