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You can submit your claim with our specialised claims teams who will handle your claim.
Full details of how to submit a claim, and how these are handled are included in your Policy Wording. Please check the Policy Wording and your Policy Schedule to check what you can claim for under your Policy.
Details on how to contact the appropriate claims team are listed below.
Buildings, Contents and Your Liability Claims
Contact your dedicated claims team using the details below.
Helpline: 01204 860 427
Email: [email protected]
Home Emergency claims
If you have a Home Emergency claim please do not submit this online but call the emergency 24 hour emergency helpline.
Emergency helpline: 0333 034 2616
It is important to contact the helpline as soon as the emergency arises and let the claims team arrange for any contractors in order for the work to be covered.
Please have as much information as possible to hand including your policy number, to enable the team to assist you as quickly as possible.
Family Legal Protection claims
If you have a Family Legal Protection claim please do not submit this online but call the number below.
Helpline: 0333 034 2617
Legal portal: bspoke.arclegal.co.uk
Please have as much information as possible to hand including your policy number, to enable the team to assist you as quickly as possible.